If you have cause to make a complaint we will take it extremely seriously. Whether you choose to send your complaint in writing, by email or to talk to us about it, we will do everything we can to come up with a solution that works for everyone. We’ll have a response to your issue within three business days, and a resolution for you in most cases within 5 business days.
We're here to provide great health cover and service to every one of our members, and if that’s fallen down somewhere along the way we’d like to know about it and to have the chance to fix it.
Please call 1300 886 123 or email firstname.lastname@example.org if there's an issue you'd like to raise with us.
If, after we’ve done everything we can to rectify the situation, you’re not satisfied with the outcome, you have the right to contact the Private Health Insurance Ombudsman. The Ombudsman is an independent body that helps resolve complaints and provides advice and information to members of private health funds. Here's how you can contact them:
Call 1300 362 072
Mail GPO Box 442, Canberra ACT 2601